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Old products must be returned directly to our shop or head office (details below) within 28 days of your new purchase, clearly marked as WEEE. We will then responsibly dispose of the old product ensuring that it doesn’t end up in landfill. The law, introduced in 2014, puts the emphasis on the producers and suppliers of electrical equipment to pay for the collection, treatment and recovery of waste electricals.Īs a retailer that sells new Electrical and Electronic products we will take back old items, provided it is a like-for-like replacement when you buy a new product from us.

WEEE (The Waste Electrical and electronic Equipment) Directive is UK law that governs the disposal and recycling of all electrical items. Returning a product under the WEEE Regulations. Please do not send your purchase back to the manufacturer. Your refund will be done with 30 days of receipt of returned goods and will not be done until the goods are received and inspected.

Any Food or drink products that, upon return, will be within 3 months of the sell-by date.

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CD/DVD's or software that have been opened.

This includes all undergarments (including socks) as well as padded shorts,bibshorts, tights, etc

Any products that due to hygiene reasons, cannot be returned.

If Collect+ is not being used, then proof of postage will be required as Cycle Solutions is unable to accept liability for loss or damage whilst in transit back to us. Item/s must be returned in the original packaging, unused and unopened within 14-days of notification to cancel. To book your return and generate your label, please click here Returns are simple and straightforward with Collect+

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If you do not wish to use our collection service then any alternative return method will need to be arranged at your own cost.īefore sending your item back, please download and complete our returns form, completing all relevant sections and including this with your return - if your item is returned without the form included it can take significantly longer to correctly process the item and review the issue. If a bike needs to be returned due to an incorrect size being ordered, or the item is no longer wanted or ordered in error, then collection can be arranged at a cost of £35.00. Please contact us in advance if you wish to return a bike as Collect+ will not accept large items Once you have spoken to our aftersales department, you may need to return the item, you can arrange this via our returns service Collect+ (See below) or any alternative courier/delivery service that you choose.

E-bike batteries and associated componentry.

Stripped pedal threads - a comprehensive guide on the correct installation of pedals is sent out with every bike.

Improperly installed or repaired products (always follow the instruction guides for any product set-up or installation).

Any normal wear and tear from using the product.

Most bikes and accessories are covered by a standard manufacturer's warranty but please be aware that there are faults/issues that are NOT covered by your warranty. We expect to be able to return the items within a maximum 30 working days, however, specific timescales can change based on the requirements of the individual case. Please allow a minimum of 15 working days from receipt of returned item(s) for repair/replacement under warranty. Once a warranty claim has been placed we will review the claim and advise on an appropriate course of action, please do not return your item until you have spoken to an advisor. In the unfortunate event of your purchase being affected by a warranty-covered fault, please inform us by email ( Please note that our Aftersales Department's operating hours are 08:30AM to 17:30PM Monday to Friday.

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Cycle Solutions offer a full 18-month warranty on bikes purchased through our online shop.